Privacy Policy

This policy explains how Luxe Motor Group Pty Ltd handles information from website visitors and people who enquire about our cars. Our ABN is 50 666 859 776 and our dealer licence is MD095598.

When you contact us

Our enquiry form collects your name, email address or phone number, enquiry type, message and the car you ask about. We also keep details you give us by phone, email or in person, along with notes about our conversation and any follow-up.

We use these details to answer your questions, discuss a car and arrange a test drive or appointment. Enquiries are saved in our website management system and can be emailed to the dealership. We do not use your enquiry details for mailing lists or sell them to other businesses.

You can browse without giving us your name or contact details. To answer an enquiry, we need a way to reach you. The website does not collect payments or payment card details.

When you browse

Our website collects technical information such as your IP address, browser and device type, pages visited and the website you came from. This helps us run the site and protect it from misuse. The enquiry form also checks browser and connection information to detect spam.

Our hosting service also measures visitor traffic and page performance to help us understand how the site is working.

We use Microsoft Clarity to see which pages people visit, where they click and how they scroll. It produces heatmaps and replays of visits so we can spot problems and improve the website. Clarity uses cookies and similar tracking technologies, including cookies set by Microsoft. Microsoft also handles this information under its own Privacy Statement.

You can block or delete cookies through your browser settings. Blocking cookies does not necessarily stop all website analytics.

Sharing and storing information

The services that host our website, store enquiry records and deliver emails process information needed for those tasks. Website analytics are described above. We may also share information with our professional advisers when needed, or with authorities where the law requires or allows it.

Some of these services process information outside Australia.

Enquiry records are held in our website management system and dealership email. Access to the management system requires an authorised account, and the website uses an encrypted HTTPS connection. We keep records for handling enquiries, following up with you and meeting any record-keeping obligations. When information is no longer needed and does not have to be kept by law, we delete it or remove identifying details.

Access, corrections and privacy concerns

You can ask for a copy of the personal information we hold about you, or ask us to correct it. You can also ask us to delete it, although some records may need to be kept by law. Call or write to us using the details below. We may need to confirm your identity before releasing information. There is no charge to make a request. If we cannot do what you ask, we will explain why.

If you have a privacy complaint, tell us what happened and how you would like it resolved. We will look into it and aim to respond within 30 days. If you are unhappy with our response, you can contact the Office of the Australian Information Commissioner or call 1300 363 992.

Other websites and policy updates

Our links to social media and Elite Car Buyers take you to other websites. Information you give those sites is covered by their privacy policies.

We update this page when our information handling changes. The date above shows when the wording was last changed.

Contact us

For privacy requests or complaints, contact the owner at Luxe Motor Group Pty Ltd, 40/9 Salisbury Road, Castle Hill NSW 2154, or call 0451 324 398.